About the course
Confidentiality and the way in which service users, families and provider services share information has raised debate throughout the history of healthcare. This is perhaps particularly so within mental health care. Families and friends often play an incredibly important role in the lives of service users, and as such can have an important role in maintaining their mental health, safety and wellbeing. Equally, feeling involved and included can help relatives feel less stressed, help sustain their own health and enable them to better support their loved one.
The issue of confidentiality is complex. Staff confidence about what information they can and cannot share freely can sometimes be low, and these issues can become more complex when the service user does not give consent.
“I think this should be rolled out to all teams in the Trust as it was extremely useful.”
“I thoroughly enjoyed the training – thank you to all those who participated in delivering!”
“Content was great and actually covered more than expected it too, really informative”
“I thought the training was really useful and the facilitators’ were excellent with good knowledge around the subject matter. They were also engaging, and it was good to have the carer, legal team and service users as part of the training.”
What does the course cover?
This interactive training day aims to reflect upon these issues and introduce good practice strategies for working with service users, their families, friends and significant others. Learning objectives for the day will be:
- This aims to clarify what confidentiality and information‑sharing mean, and to explain the different types of information.
- To encourage participants to reflect on issues relating to confidentiality and information-sharing.
- To explore the benefits of sharing information and of establishing more collaborative patterns of working.
- To reflect upon good practice strategies for sharing information with carers.
- This session will discuss common scenarios and dilemmas that can arise around information sharing and explore how to address them.
Booking and costs
Cost: £200 per participant, and this includes all course material*
*There is no cost for internal BSMHFT Staff. If you are a member of BSMHFT staff please leave the payment section of the booking form blank.
All courses are 9.00am – 4.00pm. Registration at 9am, course starts promptly at 9.15am.
Available dates
- 9th September 2026
- (closing date for external applications 12/8/26)
- 12th November 2026
- (closing date for external applications12/10/26)
